RT Essentials, co-written by one of the RT’s original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way … Read more
You know how it is when management asks you to make an existing program go faster, it’s almost always a challenge which is taken up with enthusiasm. You get to explore the codebase, try out new approaches, fix those long clunky if statements, rationalize the code, all within the constraints of maintaining backward compatibility, and utilizing your … Read more
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